Privacy Policy

This Privacy Policy explains how Pristine Peptide ("we," "us," "our") collects, uses, and shares information when you visit our website or place an order. By using the site, you agree to this policy.

1. Information we collect

• Order and account information — name, email address, phone number, billing and shipping address, order history, and the payment method you choose. Card numbers are never collected or stored by this website; payment is handled by our payment processor on a dedicated secure page.
• Usage and device information — pages viewed, products browsed, cart activity, approximate location, device and browser type, and how you arrived at the site (for example, the referring site, search engine, or advertising link, including advertising click identifiers).
• Communications — messages you send us by email or through the on-site chat widget, and your newsletter subscription if you opt in.

2. How we use it

• To process, ship, and support your orders (including sending order confirmations and shipping updates).
• To operate customer accounts (order history, saved addresses).
• To attribute orders to the marketing that led to them and measure the effectiveness of our advertising.
• To improve the site through analytics, including session-replay tools that record how pages are used.
• To send marketing emails you have opted into — every message includes an unsubscribe link.
• To prevent fraud and enforce our Terms of Service.

3. Cookies and similar technologies

We use cookies and browser storage to keep your cart, remember your session, and record how you first arrived at the site (including advertising identifiers such as click IDs). Our analytics and advertising measurement described below also set or read identifiers. You can control cookies through your browser settings; parts of the site (such as the cart and sign-in) may not function without them.

4. Analytics and advertising partners

• Google Analytics — site usage and ecommerce statistics (pages viewed, products viewed, carts, checkouts).
• Microsoft Clarity — aggregated usage analytics and session recordings that show how visitors interact with pages.
• Advertising measurement (Meta and TikTok) — we send browsing events (such as page views, product views, and checkout starts) and order events through our own first-party relay to Meta and TikTok so we can measure our advertising. These platforms may associate the events with your account on their services under their own privacy policies.
• Chat (Zipchat) — the chat widget processes the messages you send it and basic session context to answer your questions.
• Email (our CRM) — if you subscribe or order, your email and order context are stored in our customer-relationship system to send transactional and (with your consent) marketing email.

5. Sharing

We share information only with service providers who need it to run the store: our payment processor, shipping carriers, the analytics and advertising partners above, and our hosting and infrastructure providers. We do not sell your personal information. We may disclose information if required by law or to protect our rights, and in connection with a business transfer.

6. Retention

Order records are kept as long as needed for accounting, tax, and legal obligations. Analytics data is retained per each provider's settings. You may request deletion of your account data as described below.

7. Your choices and rights

• Unsubscribe from marketing email at any time via the link in any message.
• Request a copy of the personal information we hold about you, or ask us to correct or delete it, by emailing team@pristinepeptide.com. We will verify the request and respond as required by applicable law (including, for California residents, the CCPA).
• Most browsers let you block or clear cookies; ad platforms offer their own opt-out controls.

8. Security

We use industry-standard safeguards, including encrypted connections (HTTPS) across the site and a dedicated processor for payments. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children

This site is intended for adults. We do not knowingly collect information from anyone under 18.

10. Changes

We may update this policy from time to time; the current version is always posted on this page with its effective date.

11. Contact

Privacy questions or requests: team@pristinepeptide.com.